The team lead position is responsible for training new hires and any recurring updates as well as process improvements. In addition to providing guidance to the Reimbursement team, the position is responsible for supporting the reimbursement processing and OmniPod Sales functions. The Team Lead is directly accountable for managing team and individual performance which will include coaching performance to expected and required outcomes as well as actively, monitoring data and documentation quality.
The Team Lead is expected to run productivity metrics to ensure department goals are being met and staffing levels are adequate for the volume of work. This position will be responsible for compiling and summarizing these metrics for the management team on a regular basis.
This position will also provide support to the department supervisor and as such will be the front line of Reimbursement, handling all the day to day processing.