This position directly supports the day to day operations of Insulet’s International Customer Care group and will be responsible for managing existing and new processes and serve as a liaison among our Contact Center, the business and IT users, and discovering and implementing continuous improvement opportunities through the analysis of data and project management. Additionally, the Sr. Operations Business Analyst is responsible for developing and automating reports and dashboards the support the direct business and our distributor/vendor partners.
The ideal team member will have very strong written and oral communication skills with the ability to understand the “ask”, needs, and requirements and be able to propose effective solutions. Additionally, they must have the ability to learn quickly and be comfortable with getting into the details. This position requires a person with the flexibility to move between routine operations, project, and end-user tasks quickly and seamlessly.
Successful candidate will be able to effectively manage projects with demonstrated collaboration and teamwork with internal and external stakeholders and vendors.