Insulet Corporation

  • Reimbursement Associate/Specialist

    Job Locations US-UT-Salt Lake City | US-UT-Salt Lake City
    Posted Date 3 weeks ago(4/4/2018 12:57 PM)
    Category
    Customer Care / Customer Support
  • Position Summary

    This position is responsible for reimbursement processing for all Insulet products. This role is an essential part of the customer sales cycle and will work directly with other team members and departments to ensure that there is strong communication between Insulet, insurance providers and OmniPod customers.  The ideal candidate must demonstrate the ability to work effectively in a key cross-functional role with internal and external stakeholders, proven ability to learn complex material (insurance / diabetes preferred).  Additionally, this position requires a high degree of interaction and communication with team members to ensure the patient experience is positive and professional. 

    Responsibilities

    • Process all aspects of reimbursement by contacting payors, verifying insurance benefits and adhering to medical guidelines for reimbursement.
    • Submission of all prior authorization requests for approval.
    • Document all interactions and calls into the customer database and maintain compliance to HIPAA and other regulating bodies as required.
    • Collaborate with other commercial teams to ensure proactive communication of potential customer’s order status.
    • Performs other duties as assigned.

    Education and Experience

    • Bachelor’s Degree and/or equivalent combination of education and experience.
    • 1-3 years’ experience in medical device, pharmaceutical, healthcare or consumer product related field.
    • Knowledge and understanding of the commercial and government managed care industry is preferred.
    • Knowledge of and experience supporting patients with diabetes is  a plus.
    • Experience with Salesforce or other CRM system is  a plus
    • The ability to work overtime to meet business objectives is required.
    • Spanish fluency is a plus.

    Skills/Competencies:            

    • Communication Skills:  Delivers oral and written communications that make an impact and persuade their intended audiences. Effectively handles interactions at all levels and appropriately responds to sensitive situations.  Expresses oneself clearly in conversations, interactions, and in writing.
    • Results Orientation: Focuses on the solution and drives for positive resolution and results consistently.  Demonstrates persistence and creative problem solving skills to address obstacles and challenges to deliver successful outcomes.
    • Collaboration and Teamwork:  Collaborates and works effectively with other team members to produce optimal results.
    • Accountability:  Demonstrates ownership and resolve for producing high quality work product and exceptional service.  Ensure agreements and commitments throughout the process are fulfilled in a timely manner.
    • Effective Self-Management and Action Orientation:  Thrives in a fast-paced environment and operates with a sense of urgency and passion for achieving sales goals.  Demonstrates the ability to work well under pressure and maintain composure in the face of difficult and/or challenging situations.  Effectively handles multiple challenges or tasks through prioritization and multi-tasking.  Appropriately escalates issues requiring additional support to manager.
    • Computer Proficiency:  Capable of efficiently managing daily activities and deliverables utilizing MS Office applications and CRM systems.

    Physical Requirements:        

    • Requires sitting and standing associated with a normal office environment.
    • Manual dexterity needed for using a computer keyboard.
    • Lightweight lifting may be required.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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