This position supervises the day-to-day operations of the Insulet Corporations Customer Care Product Support Tier II team and will be responsible for resolving escalated customer contacts, manage existing and new processes, and discover and implement continuous improvement opportunities through the analysis. This position interacts and collaborates daily with Insulet’s Product Support Tier I, Post Market Surveillance, and Regulatory and Engineering teams and must be able to work effectively in a key cross-functional role and across external business partners.
The ideal candidate must demonstrate a strong customer service drive, understanding and knowledge of call center operations in a highly regulated FDA environment. Must also possess computer, coordination, planning and be able to work effectively in a key cross-functional role within Insulet Corporation and across external business partners.
Preferred Skills and Competencies:
Other Highly Developed Skills / Competencies –
Physical Requirements (if applicable):
Requires sitting and standing associated with a normal office environment.
Manual dexterity needed for using a calculator and computer keyboard.
Lightweight lifting may be required.
Travel may be required 10% of the time