This position is responsible for providing excellent customer service, responding to customer inquiries, including order placement, reimbursement, shipping status, warranty and general concerns processing for Insulet products. This role is an essential part of the customer management process and will work directly with other team members and departments to ensure that there is strong communication between Insulet, physicians, insurance providers and OmniPod customers.
The Customer Care Specialist, Senior is expected to seek and propose workflow improvements to maximize department efficiency while maintaining an excellent customer experience. (S)he is expected to consistently strive for excellence. The Customer Care Specialist, Senior is a skilled call center and reimbursement professional with a proven track record within the healthcare industry. (S)he is able to perform his/her duties with limited direct supervision. This person would be asked to participate on special projects as (s)he has specialized knowledge and demonstrated success. The Customer Care Specialist, Senior could be called upon to help train other members of the team.
Education and Experience:
Associates/Bachelor’s Degree and/or equivalent combination of education and experience.