Insulet Corporation

  • Billing Customer Service Associate

    Job Locations US-MA-Acton | US-MA-Acton
    Posted Date 3 weeks ago(2/1/2019 2:29 PM)
    Category
    Accounting / Finance
  • Position Summary

    Supports the administrative functions within the Billing Customer Service department. Answer phones in a call center environment responding to general customer inquiries, invoice questions, and customer complaints. Collecting payment from consumers with regards to their outstand balances.  Projects a professional company image through each phone interaction.

    Responsibilities

    • Process Financial Assistance applications according policy and procedures
    • Process credit card transaction daily
    • Answer phone and respond to customer requests regarding insurance inquires and patient balances from a call center environment
    • Make outgoing calls to consumers regarding outstanding balances
    • Provide customers with product and service information
    • Transfers Customer calls to appropriate staff as necessary.

    Other duties as assigned

    Education and Experience

    Requirements

     

    Knowledge / Education

    • High School diploma, GED or equivalent
    • Knowledge of medical billing preferred

     

    Job Experience
    • Minimum of 1 year in office environment preferred

     

    Skills / Competencies

    • Strong data entry skills
    • Extremely attentive to detail
    • Strong organizational skills
    • Excellent customer service skills

     

     

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