The IT Service Delivery Specialist is responsible for supporting the daily IT operations of Insulet Corporation as part of the North America IT Service Delivery Team. This hands-on position is a member of the broader Global IT Service Delivery Team and will work closely with the IT Service Delivery staff to improve productivity, quality of service, and customer satisfaction by providing Tier 1 and 2 technical support to system users including troubleshooting network and server hardware, personal computers & endpoints (PC, Mac, iOS, Android), software applications, telecommunications, and network communication issues while ensuring appropriate customer support service levels are met. Based on workload and the evolving service delivery needs, the IT Service Delivery Specialist will provide support to both local and remote users across the company and provide related IT project assistance as required.
The ideal candidate will have experience working with highly automated, secure, managed, and scalable technical solutions enabling the IT Service Delivery team to focus on continuously improving end user technology experience.
The ideal candidate will also understand the cybersecurity risks and implications of delivering IT services to a global and highly regulated company (HIPAA, Sarbanes-Oxley, CMR17, etc) that directly supports patients whose lives are affected by Diabetes. To continuously mitigate these cybersecurity risks the IT Service Delivery Specialist is expected to enforce the delivery and management of secure endpoint technologies and IAM (Identity and Access Management) solutions.