The Sr. Operations Business Analysts directly supports the day to day operations of Insulet Corporation’s Customer Care group. This role works with business and IT users, project managers, and subject matter experts to identify business challenges and develop innovative and scalable solutions within all applications and systems used by Customer Care. The Sr. Operations BA collects and interprets data across multiple systems, manages existing and new processes, and discovers and implements continuous improvement opportunities through the analysis of data and project management.
This team member should have very strong written and oral communication skills with the ability to understand the “ask”, needs, and requirements and be able to propose effective solutions. Additionally, they must have the ability to learn quickly and be comfortable with getting into the details. This position requires a person with the flexibility to move between routine operational, project, and end-user tasks quickly and seamlessly. Successful candidate will be able to effectively manage projects with demonstrated collaboration and teamwork with internal and external stakeholders and vendors.